ESServices Export
Puerto Rico is the most attractive option for business development and investment in the knowledge services sector, offering great incentives, an attractive local market, a highly educated workforce, and a strategic location within U.S. jurisdiction from which to provide services to the rest of the world. The Island is emerging quickly as an outstanding knowledge services hub both for online monitoring as well as telecommunication-related operations like call centers. The Island counts with a talent pool of well-educated, bilingual (English and Spanish) workforce that are an asset in providing clear and understandable communication with customers.
Business opportunities
- Call and contact services
- Phone answering
- Telemarketing
- Customer retention
- Accounting receivable collection
- Help desk and IT services
Investment benefits
- Political and economic stability
- Diversified and innovation-driven economy
- U.S. territory with bilingual and bicultural U.S. citizens
- Availability of over 1 million sq. ft. facilities at a rental cost of $3 to $8 per sq. ft. per year
- Advanced ICT infrastructure
- Highly competitive wage rates
- Full telecommunications connectivity